{"id":2303,"date":"2016-02-12T09:04:19","date_gmt":"2016-02-12T09:04:19","guid":{"rendered":"http:\/\/izanka.coming-soon.info\/?page_id=2303"},"modified":"2025-10-15T13:24:44","modified_gmt":"2025-10-15T13:24:44","slug":"opci-uvjeti","status":"publish","type":"page","link":"https:\/\/izanka-zadar.hr\/en\/opci-uvjeti\/","title":{"rendered":"Op\u0107i uvjeti"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2303\" class=\"elementor elementor-2303\">\n\t\t\t\t<div class=\"elementor-element elementor-element-723e748e e-flex e-con-boxed e-con e-parent\" data-id=\"723e748e\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-7154f3f1 elementor-widget elementor-widget-text-editor\" data-id=\"7154f3f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>WEB SHOP TERMS AND CONDITIONS<\/strong><\/p>\n<p><strong>I\u017dANKA-ZADAR D.O.O.<\/strong><\/p>\n<p><strong>Effective date:<\/strong>\u00a001.10.2025<br \/><strong>Last updated:<\/strong>\u00a001.10.2025<\/p>\n<p>\u00a0<\/p>\n<p><strong>1. GENERAL TERMS AND CONDITIONS<\/strong><\/p>\n<p><strong>1.1. Merchant identification<\/strong><\/p>\n<p><strong>I\u017dANKA-ZADAR D.O.O.<\/strong><br \/>Otona Ivekovi\u0107a 26, 23000 Zadar<br \/><strong>OIB:<\/strong>\u00a063843917860<br \/><strong>Contact phone:<\/strong>\u00a0+385 23 331199 (weekdays 7:00 AM - 3:00 PM)<br \/><strong>Email for users:<\/strong>\u00a0<a href=\"https:\/\/mailto:info@izanka-zadar.hr\/en\/\">info@izanka-zadar.hr<\/a><br \/><strong>Email for orders:<\/strong>\u00a0<a href=\"https:\/\/mailto:webshop@izanka-zadar.hr\/en\/\">webshop@izanka-zadar.hr<\/a><\/p>\n<p><strong>1.2. Definitions<\/strong><\/p>\n<ul>\n<li><strong>Seller\/Trader:<\/strong>\u00a0I\u017dANKA-ZADAR D.O.O.<\/li>\n<li><strong>Customer:<\/strong>\u00a0A person who orders a product through a webshop.<\/li>\n<li><strong>Consumer:<\/strong>\u00a0A natural person who enters into a contract outside their trade, profession or craft.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>2. AREA OF APPLICATION AND CONCLUSION OF THE CONTRACT<\/strong><\/p>\n<p>These Terms and Conditions apply to all purchases made through the website\u00a0<a href=\"https:\/\/izanka-zadar.hr\/en\/\">www.izanka-zadar.hr<\/a>.\u00a0<strong>The contract is considered concluded<\/strong>\u00a0at the moment of receipt of our confirmation e-mail containing the order confirmation and contract detail.<\/p>\n<p>\u00a0<\/p>\n<p><strong>3. INFORMATION ABOUT PRODUCTS AND PRICES<\/strong><\/p>\n<ul>\n<li>Prices are expressed in\u00a0<strong>euros (\u20ac)<\/strong>\u00a0and include VAT<\/li>\n<li><strong>Product images are illustrative<\/strong>\u00a0and may differ from the actual product<\/li>\n<li>Shipping costs are displayed separately during ordering<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>4. PAYMENT METHODS<\/strong><\/p>\n<ul>\n<li><strong>Cash on delivery<\/strong>\u00a0(upon collection)<\/li>\n<li><strong>By credit\/debit card<\/strong>\u00a0online (Visa, Mastercard, Maestro)<\/li>\n<li><strong>Internet banking<\/strong>\u00a0(estimate via e-mail)<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>5. PRODUCT DELIVERY<\/strong><\/p>\n<ul>\n<li><strong>Delivery time:<\/strong>\u00a03-5 business days from the date of receipt of payment<\/li>\n<li><strong>Delivery area:<\/strong>\u00a0Republic of Croatia<\/li>\n<li><strong>Delivery service:<\/strong>\u00a0Hrvatska Po\u0161ta (National postal service) or agreed courier service<\/li>\n<\/ul>\n<p><strong>The buyer is obliged upon collection:<\/strong>\u00a0Check if the package is obviously damaged. If so, he has the right to refuse collection and request a record of the damage.<\/p>\n<p>\u00a0<\/p>\n<p><strong>6. RIGHT OF WITHDRAWAL FROM THE CONTRACT (FOR CONSUMERS)<\/strong><\/p>\n<p>As a Consumer you have the right to withdraw from the contract\u00a0<strong>within 14 days<\/strong>\u00a0from receipt of goods without giving any reason.<\/p>\n<p><strong>Withdrawal procedure:<\/strong><\/p>\n<ul>\n<li>Contact us at:\u00a0<a href=\"https:\/\/mailto:info@izanka-zadar.hr\/en\/\">info@izanka-zadar.hr<\/a><\/li>\n<li>Return the goods in their original condition within 14 days of notification<\/li>\n<li><strong>You cover the return costs.<\/strong><\/li>\n<li>We will refund the money within 14 days of receiving the items<\/li>\n<\/ul>\n<p><strong>Exception to the right of withdrawal:<\/strong>\u00a0It does not apply to goods made to your specification.<\/p>\n<p>\u00a0<\/p>\n<p><strong>7. COMPLAINTS AND WARRANTY<\/strong><\/p>\n<ul>\n<li><strong>Deadline for complaints:<\/strong>\u00a02 years from receipt of goods (for consumers)<\/li>\n<li><strong>Resolution deadline:<\/strong>\u00a015 working days from receipt of complaint<\/li>\n<li><strong>Contact for complaints:<\/strong>\u00a0<a href=\"https:\/\/mailto:info@izanka-zadar.hr\/en\/\">info@izanka-zadar.hr<\/a>\u00a0or +385 23 331199<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>8. PROTECTION OF PERSONAL DATA<\/strong><\/p>\n<p><strong>8.1. Basic principles<\/strong><\/p>\n<p>We process your personal data in accordance with the General Data Protection Regulation (GDPR) and Croatian legislation.\u00a0<strong>Detailed privacy policy<\/strong>\u00a0is available at: <a href=\"https:\/\/izanka-zadar.hr\/en\/politika-privatnosti\/https:\/\/izanka-zadar.hr\/politikhttps:\/\/izanka-zadar.hr\/politika-privatnosti\/a-privatnosti\/\">https:\/\/izanka-zadar.hr\/politika-privatnosti\/<\/a><\/p>\n<p><strong>8.2. Key information<\/strong><\/p>\n<ul>\n<li><strong>Processing manager:<\/strong>\u00a0I\u017dANKA-ZADAR D.O.O.<\/li>\n<li><strong>Purposes of processing:<\/strong>\u00a0Execution of contracts, legal obligations, marketing communications (only with consent)<\/li>\n<li><strong>User rights:<\/strong>\u00a0Access, rectification, erasure, restriction of processing, objection (full list in the Privacy Policy)<\/li>\n<li><strong>Deadline for responding to requests:<\/strong>\u00a030 days<\/li>\n<\/ul>\n<p><strong>8.3. Data protection contact<\/strong><\/p>\n<p>For all questions about data protection, please contact:\u00a0<a href=\"https:\/\/mailto:info@izanka-zadar.hr\/en\/\">info@izanka-zadar.hr<\/a><\/p>\n<p>\u00a0<\/p>\n<p><strong>9. COPYRIGHT<\/strong><\/p>\n<p>All content on the website is protected by copyright. Reproduction, distribution or use without written permission is prohibited.<\/p>\n<p><strong>Photographic material<\/strong><br \/>The photographs used on this website are partly the work of third parties and are used with permission or in accordance with the appropriate licenses.<br \/>Copyright for individual photographs belongs to their authors, including but not limited to:<\/p>\n<p>Slide 3.webp\u00a0<a href=\"https:\/\/izanka-zadar.hr\/wp-content\/uploads\/2025\/09\/slide3.webp\">https:\/\/izanka-zadar.hr\/wp-content\/uploads\/2025\/09\/slide3.webp<\/a><\/p>\n<p>Newsletter popup 2.webp <a href=\"https:\/\/izanka-zadar.hr\/wp-content\/uploads\/2025\/03\/newsletter-popup-2.webp\">https:\/\/izanka-zadar.hr\/wp-content\/uploads\/2025\/03\/newsletter-popup-2.webp<\/a><\/p>\n<p>Author: Marina Veseli\u0107<\/p>\n<p>\u00a0<\/p>\n<p><strong>10. DISPUTE RESOLUTION<\/strong><\/p>\n<p><strong>10.1. Out-of-court settlement<\/strong><\/p>\n<p>Consumers can contact\u00a0<strong>To the Consumer Disputes Resolution Council:<\/strong><br \/>Avenija Dubrovnik 16, 10000 Zagreb<br \/><a href=\"https:\/\/mailto:info@potrosaci.hr\/\">info@potrosaci.hr<\/a>\u00a0|\u00a0<a href=\"https:\/\/www.potrosaci.hr\/\">www.potrosaci.hr<\/a><\/p>\n<p><strong>10.2. Jurisdiction of the court<\/strong><\/p>\n<p>The competent court for resolving disputes is\u00a0<strong>Zadar Court<\/strong><\/p>\n<p>\u00a0<\/p>\n<p><strong>11. FINAL PROVISIONS<\/strong><\/p>\n<ul>\n<li>We may update these Terms by posting new versions on the website<\/li>\n<li>Changes come into effect upon publication and apply to future orders<\/li>\n<li>If an individual provision proves to be invalid, the remaining provisions remain in force<\/li>\n<\/ul>\n<p><strong>Thank you for shopping with us!<\/strong><br \/><strong>I\u017dANKA-ZADAR D.O.O.<\/strong><\/p>\n<p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>UVJETI POSLOVANJA WEB TRGOVINE I\u017dANKA-ZADAR D.O.O. Datum stupanja na snagu:\u00a001.10.2025Zadnje a\u017eurirano:\u00a001.10.2025 \u00a0 1. OP\u0106I UVJETI 1.1. Identifikacija trgovca I\u017dANKA-ZADAR D.O.O.Otona Ivekovi\u0107a 26, 23000 ZadarOIB:\u00a063843917860Kontakt tel:\u00a0+385 23 331199 (radnim danom 7-15h)E-mail za korisnike:\u00a0info@izanka-zadar.hrE-mail za narud\u017ebe:\u00a0webshop@izanka-zadar.hr 1.2. Definicije Prodavatelj\/Trgovac:\u00a0I\u017dANKA-ZADAR D.O.O. Kupac:\u00a0Osoba koja naru\u010duje proizvod putem web trgovine. Potro\u0161a\u010d:\u00a0Fizi\u010dka osoba koja sklapa ugovor izvan svoje djelatnosti, trgovine, zanimanja [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2303","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Op\u0107i uvjeti - I\u017eanka Zadar | izanka-zadar.hr - Va\u0161a internet trgovina<\/title>\n<meta name=\"description\" content=\"Op\u0107i uvjeti -Ovim uvjetima definira se postupak naru\u010divanja, pla\u0107anja, isporuke, povrata i reklamacija proizvoda, op\u0107e odredbe poslovanja.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/izanka-zadar.hr\/en\/opci-uvjeti\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Op\u0107i uvjeti - 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